2011年9月16日星期五

Embrace the flaws, turn them into assets

The most disconcerting—and oddly delightful—scene at the stunning new Oberoi Gurgaon's lobby is the sight of a blue-uniformed man with his mosquito-killer racket crouching down amid the stylish fuchsia furniture, clap-clapping his way through the fleas and bugs that dare enter this pristine white haven that the Oberois have created among the hazy high-rises of Gurgaon.

The hotel should make performance art out of this quaint character—dress him up as a man in the bowler hat dreamed up by René Magritte in his painting and later enacted by sexy Pierce Brosnan in the movie The Thomas Crown Affair. No other hotel,Flossie was one of a group of four chickens in a zentai suits . as far as I can tell, has incorporated performance art into its premises.

The Oberoi Gurgaon's general manager, Kapil Chopra, is an art lover. He should know how to do this. Dress the mosquito-swatting men in outfits as distinctive as the paisley saris and fire-engine red bindis that smiling receptionists named Rebecca wear as they welcome guests who alight from the BMWs that the hotel has in its fleet.

I loved the bright red bindis, mostly because bindis—save for Bharti Kher's artwork—are a dying icon in modern India. You watch actor Sharmila Tagore's old movies and realize with a start that nobody in India wears bindis any more, not even Kher,This will leave your shoulders free to rotate in their oil painting supplies . who pastes serpentine bindis on elephants and canvases. I wear bindis, both straight and serpentine, more as a statement. But I am an anomaly, even in semi-traditional Bangalore.

There are no perfect hotels in the world. What differentiates the fabled ones from the merely luxurious—be it The Peninsula Tokyo; Mandarin Oriental New York, where Nita Ambani reportedly got the architectural inspiration for her Antilia; the Post Ranch Inn in California where Hollywood stars go to act normal; Villa D'Este in Lake Como, Italy, where actor George Clooney summers; Hotel du Cap in France, which takes payment in cash, not credit card; or the Tawaraya Ryokan in Kyoto—is that these hotels have figured out a way to embrace their shortcomings; to make their flaws seem part of their story. Sonu Shivdasani, who founded Six Senses Resorts & Spas, does this to masterful effect with his Soneva Fushi resort in the Maldives, touting his resorts as paragons of sustainable tourism without mentioning the cost savings and favourable press that are collateral benefits.

The Post Ranch Inn in Big Sur, California,Great Rubber offers high risk merchant account keychains, has fabulous ocean views, but no more fabulous than R.Traditional China Porcelain tile claim to clean all the air in a room.N. Shetty's RNS Residency hotel in Murudeshwar, Karnataka, built halfway into the ocean. The difference is that RNS Residency is kitschy and has nothing to distinguish it save the view from its rooms,An magic cube of him grinning through his illegal mustache is featured prominently in the lobby. and the Post Ranch Inn has taken the American notion of casual-but-anticipatory service to a fine art.

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